Al Aweer Immigration Office is a public service center of the government of Dubai in the RTA sector dealing with various immigration and residency-related issues. It is especially linked with visa and residency procedures, immigration offenses, fines, departure permits, and other services that might necessitate the help of the GDRFA. Depending on the nature of the transaction, some services can also be carried out digitally via the GDRFA’s online channels or through its authorised AMER service centres, depending on the type of service requested, for regular applications. Knowing the services that are available will enable you to select the right one for your immigration needs. Additionally, it is helpful to determine the requirements of any given circumstance prior to initiating an application or heading to a service centre.
Al Aweer Immigration Office Quick Facts
| Detail | information |
| Official branch name | Public Services Section (Al Awir Center) |
| Authority | GDRFA Dubai |
| Area | Al Awir, Dubai |
| Opening hours | Daily, 6:00 AM–10:00 PM |
| Ramadan hours | 7:00 AM–5:00 PM |
| UAE contact | 800 5111 |
| International contact | +971 4 313 9999 |
| amer@gdrfad.gov.ae | |
| Postal address | P.O. Box 4333, Dubai |
| Key relevance | Public immigration and residency services, including selected violator and departure procedures |
The above details are based on the latest Branch listing of GDRFA Dubai that was updated in September 2026.
What Is the Al Aweer Immigration Office?
GDRFA Dubai Public Services Section (Al Aweer Center) is also known as Al Aweer Immigration Office.
The key point to note here is that while “Al Aweer Immigration Office” is a term that is widely used, it is not the official name of the immigration office as published by the GDRFA. According to the government directory, the name of the place is Public Services Section (Al Awir Center).
The Dubai government authority responsible for immigration, entry, and residency-related administration is the GDRFA Dubai. It offers services like entry permits, residence permits, visa cancellation, file services, fines, and other immigration related matters.
There is also an Al Awir site where individuals who have violated immigration or departure requirements are served. For instance, GDRFA explicitly mentions the Public Services Section – Al Aweer as one of the places for the issuance of some departure documents.
That is why people tend to look for an office when they have more complex immigration needs than they do for a simple visa application.
Al Aweer Immigration Office Location
It is confirmed by the official GDRFA branch page that the centre is located in Al Aweer, Dubai, and it doesn’t show a detailed street address on the branch listing.
This is noteworthy because a number of articles online provide very specific addresses for the office and do not differentiate between the official GDRFA address and a description of the mapping service.
Third-party mapping information locates Al Awir Immigration near Al Rowaiyah Third area and indicates an Immigration Office stop for Al Awir Immigration is located close by. Currently, Moovit has the stop 295 metres away from the mapped location, which is about 4 minutes away on foot.
If you are travelling to the location, you should check with Dubai Airport or Amer before you depart, rather than on an old website that you took the address from.
Al Aweer Immigration Office Timings
According to the latest official information from the GDRFA branches, the Public Services Section (Al Aweer Center) has the following operational information:
Every day: 6:00 AM to 10:00 PM
During Ramadan, GDRFA recommends the following:
7:00 AM to 5:00 PM
Several third-party pages are currently using shorter schedules, such as weekday hours, so this mustn’t be transferred to their pages. The Branch listing is not in sync with those schedules.
Hence, the timings provided in Al Aweer Immigration Office’s branch page should be preferred over the older directory listings or blogs.
Is Al Aweer Immigration Office Open on Saturday and Sunday?
Yes. The Public Services Section (Al Aweer Center) is now open daily, Saturday and Sunday, from 6:00 AM to 10:00 PM on its usual schedule.
In specific instances, however, special schedules may be observed during Ramadan, Eid, public holidays, or Government announcements. This is not to imply that normal hours would always be considered during special periods, but GDRFA has already published holiday-specific hours for Al Aweer.
What Services Are Available at Al Aweer Immigration Office?
Many Dubai immigration guides simplify everything to the point where they tell you that everything is automatically carried out in Al Aweer. This is not reflected on GDRFA’s service pages.
Rather, you should first determine what immigration transaction you’re interested in, and then review the service channel it is listed under.
The following services and procedures are provided at the Al Aweer site of GDRFA.
Departure Permits
The Public Services Section – Al Aweer is noted as one of the service locations under the heading of departure permits in the GDRFA. Some scenarios that are covered include certain situations where individuals are considered violators of entry permits or residence visas, lost passports, and newborns.
GDRFA may require the personal attendance of the person for some applications for departure due to immigration incidents, and it may also require an iris scan. Specific requirements are determined by the type of departure permit that is being requested.
The fee for the departure permit service as per the GDRFA list is AED 241; however, other financial requirements may apply in certain cases.
Immigration Fines
GDRFA offers a dedicated Fines Inquiry Service for users to view fines from their file or those for those sponsored.
Information that can be provided in the online enquiry is:
- File number
- UDB number
- Emirates ID
- Passport number
- Nationality
- File type
The official system has been revised in September 2026, and customers should direct any problems they might have with the records to 800 5111.
However, just because you don’t see an immigration fine in Al Aweer doesn’t mean you should travel there to find out. Where applicable, refer to the official GDRFA enquiry service.
Fine Payment
GDRFA also offers a Fine Collection for Violators of Residency Law service. The service is provided through digital channels and AMER service centres under the following service conditions. GDRFA says that there is no service charge for this transaction; the violation fines are what will have to be paid.
The overstay liability varies based on the immigration status and the rules. According to current UAE government information, the overstay fine for UAE entry permit holders is AED 50 per day after the grace period.
Therefore, it is advisable to verify in the individual GDRFA record rather than determine the fine based on the expiry date of the visa.
Fine Reduction or Exemption Requests
GDRFA has a specific service for waiver/reduction of financial penalty for violation of the Foreigner’s Entry and Residence Law.
The prescribed conditions are: a copy of the passport of the violator, a letter of explanation of the causes of the violation and the inability to pay the fines, and a document or documents that is/are requested by the Fines Committee.
This does not imply that all fines will automatically be lowered/cancelled. The request will be subject to the appropriate review process.
Visa and Residence Cancellation
GDRFA offers different services such as: Entry permit/visa cancellation and residence permit cancellation.
For residence cancellation, GDRFA has listed the documents as the sponsor’s passport, the sponsored person’s passport, and, in case the person is working, an extract showing the cancellation of the residence permit from the Ministry of Human Resources and Emiratisation.
According to the official service page, there is a residence permit cancellation fee of AED 100, a Knowledge Dirham fee of AED 10, and an Innovation Dirham fee of AED 10.
Importantly, GDRFA states that these services can be provided either digitally or via AMER without requiring an in-person visit to Al Aweer for every cancellation.
Immigration File and Ban-Related Matters
GDRFA also has services for various individual and establishment file restrictions.
For example, one of its services is “Lifting the ban on a file for individuals,” which requires the UAE national or Emirates ID of the sponsored person and proof of paying applicable amounts owed by the sponsor.
There’s also an individual service to lift a ban on an establishment file, whose requirements and charges vary from case to case.
The distinction is important as “visa ban,” “immigration file restriction,” etc. are not synonymous. The proper way to handle a case will depend on what has been typed on the immigration file.
Do You Need to Visit Al Aweer for a Dubai Visa Problem?
Not necessarily.
One of the most helpful differentiations for anyone looking for the Al Aweer Immigration Office.
There are several service channels of GDRFA Dubai. A wide variety of visa and residency transactions are processed at AMER centres, and other routine transactions are filed via the GDRFA website or smart application.
GDRFA’s entry permit or visa cancellation service is provided 24/7 via digital channels, and is provided during the normal operating hours of AMER centres.
The official fines enquiry service also enables customers to search online for the relevant records.
The actual visit is more appropriate when the specific service, immigration record, or case necessitates personal attendance, extra verification, an officer’s involvement, or a procedure for Al Aweer listed in particular.
If you have any doubts, you should contact Amer at 800 5111 before traveling to determine which service channel applies to your situation. According to GDRFA, the Amer call centre is open 24/7.
What Should You Take to Al Aweer Immigration Office?
No single checklist of documents for each visit, as the documents required for each visit are dependent on the transaction.
For instance, GDRFA will require various conditions or documents to be submitted before a person leaves the country if it is for the purpose of delivering a newborn or if it is in relation to a lost passport or an immigration violation.
Similarly, there are requirements for documents for residence cancellation.
As a practical preparation measure, take the documents that are directly related to your specific case, including:
- Original Passport and copies as required.
- If available, please provide Emirates ID.
- Personal data that may be required includes visa or residence information.
- Provide company details and/or paperwork as needed
- Provide supporting letters, court or prosecution documents (if applicable to the case)
- Evidence of payment or other supporting documentation as appropriate.
This is not an exhaustive list of requirements; you should not rely upon this list as a substitute for your specific transaction requirements. For ban, violation, legal, or departure procedures, make sure to check the exact documentation with GDRFA beforehand.
Al Aweer Immigration Office vs Amer Centre
These two are easily mistaken for one another.
The government authority for Dubai’s residency and foreigners’ affairs administration is called GDRFA Dubai. Many Dubai visa and residency processes can be carried out through AMER centres.
According to GDRFA, AMER centres are service centres that are approved by GDRFA to conduct various visa and residency services, such as obtaining entry permits, obtaining residence visas, canceling visas, and other services related to visas.
On the other hand, the Al Aweer Public Services Section is an actual GDRFA branch that’s included in GDRFA’s branch directory.
If an online guide says that all of the visa issues should be dealt with in person at Al Aweer, that’s too general. The proper location is dependent on the service.
How to Contact Al Aweer Immigration Office
- The official branch listing provides the following GDRFA contact information:
- Amer / GDRFA contact: 800 5111
- International: +971 4 313 9999
- Email: amer@gdrfad.gov.ae
GDRFA also has an enquiry, complaint, and customer-service hotline facility. Official complaint handling is done through its Amer telephone number and email address.
What Is the Best Time to Visit Al Aweer Immigration Office?
The official GDRFA source states the opening times, but does not specify an official “least busy” time for the branch. That means that it’s impossible to confirm that a specific hour has shorter queues by looking at information provided by the government.
When your transaction needs personal attendance, it is better to arrive with the appropriate documents and confirm the appropriate service channel in advance, as opposed to relying on an unofficial queue prediction.
Under the normal schedule, the branch will be open 24 hours a day between 6:00 AM and 10:00 PM.
Can You Check Your Immigration Fine Before Going to Al Aweer?
Yes, if the record can be found on GDRFA’s online Fines Inquiry Service.
Searches can be made using the official enquiry form, which will include a file number, UDB number, Emirates ID or passport number, and a number of other identifying data requested by the system.
This may be useful to establish if a recorded fine is in place or not before visiting the immigration centre.
An online fine enquiry should not, however, be a replacement for a more complex immigration case. For cases where a ban, legal restriction, departure procedure, or other issues remain unresolved, please reach out to GDRFA/Amer for specific guidance.
Important Things to Check Before Going
Before travelling to Al Aweer Immigration Office, check the following: type of service requested, the need to personally attend the office, and whether the branch is the one that is set to provide the service.
Different transactions can require different channels and document requirements from GDRFA’s own service pages. Some of these can be done online, some via AMER, and some are designated as procedures where Al Aweer is offered as a location.
Please check the official branch page around the time of Ramadan, Eid, or Near Eid (public holidays) just before your trip, as in previous years GDRFA has announced special operating schedules.
Conclusion
Al Aweer Immigration Office is a major service centre of the GDRFA Dubai, which helps people with all aspects of immigration and residency. It is particularly beneficial in cases where visa matters, immigration fines, departure procedures, or other services that involve GDRFA support are required. Please make sure that you have the necessary documentation and that you are visiting the proper service channel. With proper preparation, you can save time and smooth the immigration process. Visitors will have a better understanding of what services and procedures are available to them, allowing them to manage their immigration needs effectively and without delay. By keeping abreast of the official GDRFA information, you can experience a smoother immigration procedure and ensure that your immigration needs are handled correctly.
Frequently Asked Questions
What is the official name of Al Aweer Immigration Office?
By the name mentioned by the official GDRFA Dubai, it is the Public Services Section (Al Aweer Center). This service location is often referred to as “Al Aweer Immigration Office”.
What services are available at this immigration office?
The centre is responsible for numerous immigration related issues such as residency services, immigration violations and fines, permits to leave Dubai, and other issues handled by GDRFA Dubai. The service offered depends on the kind of case.
What are the working hours of Al Aweer Immigration Office?
Working hours are in accordance with the official GDRFA working hours, which may vary during Ramadan, public holidays, and special government announcements. Please be advised that the most up-to-date timings should be checked before attendance.
Is Al Aweer Immigration Office open on weekends?
Yes, the centre is open every day, as per the official schedule. Visitors need to keep up to date with the latest news and updates before planning a visit.
Can I check immigration fines before visiting the office?
Yes, GDRFA Dubai offers online services that enable you to view immigration fines and other records with the information available to you.
Can I get a departure permit from Al Aweer Immigration Office?
There are some departure permit procedures available in the GDRFA Public Services Section at Al Aweer, yes. Requirements differ from request to request, depending on the purpose.
Do I need to visit this office for visa cancellation?
Not always. Depending on the transaction, several visa and residency services and applications can be done online via GDRFA’s website or at an authorised AMER centre.
Can Al Aweer Immigration Office help with overstay fines?
In some cases of immigration violations, such as fines or residency, the centre may be relevant. An individual’s immigration record is taken into consideration for each case.
What documents are required for visiting Al Aweer Immigration Office?
Depending on the service required, the documents required will vary. The typical documents required for application include passport information, identification documents, visa documents, and supporting documents for the case.
Is Al Aweer Immigration Office the same as an AMER Centre?
No. It is a public service location of GDRFA Dubai, and AMER Centres are private service centres authorized to carry out numerous Dubai visa and residency-related services.
